• Customer Service in An Instant: 60 Ways to Win Customers and Keep Them Coming Back

    RM 24.90

    Product Unavailable. For enquiry, please email to contact@mph.com.my

    • Category : CUSTOMER SERVICE
    • ISBN Code: 9789833831494
    • Format : Paperback
    • By (Author): Bailey, Keith; Leland, Karen
    • Publisher: Advantage Quest Publications
    • Published Date: 20 Jul 2010

     

    * Discount valid for Online Purchase(s) only. Not applicable for purchases at MPH outlets.
    Price may change from time to time as advised by the publishers

Customer Service in an Instant will help you create and project a winning service attitude in the stress-filled environment of work, discover powerful actions to increase customer loyalty and retention, and apply time-tested techniques for dealing with difficult customers and coworkers.

Including:
  • Using technology to create customer closeness
  • Winning loyalty points by taking service initiative
  • Understanding customers' core concerns
  • Learning the most powerful two sentences in customer service
 



Bestsellers in CUSTOMER SERVICE

MPH - Customer Service in An Instant: 60 Ways to Win Customers and Keep Them Coming Back ISBN - 9789833831494