• Difficult Conversations (HBR 20-Minute Manager Series)

    • (Average rating 3.81 / 124 ratings / 15 reviews)

    RM 56.90

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    • Category : MGMT SKILLS-COMMUNICATION
    • ISBN Code: 9781633690783
    • Format : Paperback
    • By (Author): Harvard Business Review
    • Publisher: Harvard Business Review
    • Published Date: 16 Feb 2016

     

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Whether you've been putting off giving an employee negative feedback or wondering how to react when a coworker erupts in frustration during a meeting, difficult conversations in the workplace are, well, difficult. While there's no one “right” way to have a difficult conversation, there are guiding principles you can follow and strategies you can employ to facilitate a discussion in which both parties are able to air concerns constructively.

Difficult Conversations takes you through the basics of:

• Crafting a clear message
• Identifying the other person's goals
• Developing and maintaining a positive mind-set
• Conducting a productive conversation

 



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(Average rating 3.81 / 124 ratings / 15 reviews)

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