• The Problem Solving Memory Jogger, 2E

    • (Average rating 4.18 / 17 ratings / 0 reviews)

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    • Category : business-and-management
    • ISBN Code: 9781576811351
    • Format : Spiral
    • By (Author): Brassard, Michael
    • Publisher: GOAL/QPC (Growth Opportunity Alliance of Lawrence)
    • Published Date: 07 Nov 2011


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A problem exists when there is a gap between the current performance level of a process, product, or service, and the desired performance level. Problem solving, as it s covered in this book, is the systematic investigation of a process to identify the root cause of the gap, and taking corrective action to eliminate the gap and keep it from occurring in the future.

- Understand work as a process
- Identify important problems to work on
- Develop team skills
- Find the root cause
- Generate innovative solutions

Use these 7 step processes to solve organizational problems. Contains NEW examples in health care and information technology. Includes new material on Failure Mode and Effects Analysis (FMEA). Additional material on Scatter Diagram, A3 Charts, as well as a tool for verifying root causes.


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MPH - The Problem Solving Memory Jogger, 2E ISBN - 9781576811351