• Delivering Happiness: A Path to Profits, Passion and Purpose

    • (Average rating 4.00 / 60784 ratings / 2381 reviews)

    RM 39.90

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    • Category : CASES & READING
    • ISBN Code: 9781455508907
    • Format : Paperback
    • By (Author): Hsieh, Tony
    • Publisher: Hachette Book Group USA
    • Published Date: 01 Oct 2011


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  • Pay brand-new employees $2,000 to quit
  • Make customer service the responsibility of the entire company-not just a department
  • Focus on company culture as the #1 priority
  • Apply research from the science of happiness to running a business
  • Help employees grow-both personally and professionally
  • Seek to change the world
  • Oh, and make money too . . .

Sound crazy? It's all standard operating procedure at Zappos, the online retailer that's doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in Fortune magazine's annual "Best Companies to Work For" list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing.

In DELIVERING HAPPINESS, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through LinkExchange, Zappos, and more. Fast-paced and down-to-earth, DELIVERING HAPPINESS shows how a very different kind of corporate culture is a powerful model for achieving success-and how by concentrating on the happiness of those around you, you can dramatically increase your own.

Staff Review:
This is an easy read. Using the Zappo's work culture as an example, Tony shares how he and his team forms and instills positive principles in their day-to-day business and cultivate the ultimate customer experience. The ideas presented are sound and workable. Truly motivational.


Goodreads Reviews

(Average rating 4.00 / 60784 ratings / 2381 reviews)

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