• Legendary Service: The Key is to Care

    • (Average rating 4.27 / 30 ratings / 5 reviews)

    RM 99.95

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    • Category : CUSTOMER SERVICE
    • ISBN Code: 9780071819046
    • Format : Paperback
    • By (Author): Blanchard, Ken
    • Publisher: McGraw-Hill
    • Published Date: 18 Apr 2014

     

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The only book you need to raise customer service to a world-class level—from bestselling author and leadership guru Ken Blanchard

Written as an entertaining customer-service “parable,” I Care—Do You? offers an easy-to-implement model based on the importance of caring for both internal and external customers. Ideal for both managers seeking to raise the level of their employees, as well as self-driven customer service professionals, this powerful guide combines practical advice with the rationale behind it to increase customer loyalty through sincere customer care.

 



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