• The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-carlton Hotel Company

    • (Average rating 3.90 / 566 ratings / 41 reviews)

    RM 91.00

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    • Category : business-and-management
    • ISBN Code: 9780071548335
    • Format : Paperback
    • By (Author): Michelli
    • Publisher: Mcgraw Hill
    • Published Date: 29 Jun 2008

     

    * This product is zero-rated GST. Price payable is exclusive of GST * Discount valid for Online Purchase(s) only. Not applicable for purchases at MPH outlets.
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Readers will discover the five key principles behind the Ritz-Carlton Hotel Company's unparalleled success and customer service innovations, in a definitive primer on leadership by the best-selling author of The Starbucks Experience. 50,000 first printing.
 


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(Average rating 3.90 / 566 ratings / 41 reviews)

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MPH - The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-carlton Hotel Company ISBN - 9780071548335