On Orders

How do I place an order?

  • Step1

    Select the books/items of your choice,

  • Step2

    Click on the “Add to Basket” icon to continue shopping or "Buy Now" icon to checkout,

  • Step3

    Key in your email and password. If you are a new customer, fill in details by clicking "Sign Up" link. OR you can use Guest Checkout

  • Step4

    Check the details of the item(s) you have ordered at your Order Summary,

  • Step5

    Key in your shipping and delivery address, and click Proceed with Payment

  • Step6

    The delivery charges will be shown. Re-check your Order Summary. Note: Once confirmed, your order cannot be cancelled/amended.

  • Step7

    Enter your payment details to confirm your order. We accept credit/debit cards

How do I know that my order has been successfully placed?

An e-mail will be sent to you to confirm your order. Also, an Order ID will be given to you, which you can use to check your order status.

Can I cancel/change an order after I have confirmed it?

No, you can't. Your order is non-refundable and unchangeable once your order is confirmed.

How do I check my order status?

To do so, just click on "MY ACCOUNT". Your account will be updated once your order are sent out. Alternatively, you can e-mail us at contact@mph.com.my. Just give us your Order ID and we'll check your status for you.

Can I place my order over the telephone?

All orders must be placed on MPHOnline.com. We do not accept telephone orders.

On Payment

How do I make payment?

You can pay via Credit and Visa cards, FPX and PayPal.

Is it safe to pay by credit card?

Yes, it is. At MPHOnline.com, the safety of your transaction is ensured with the 128-bits Secured Socket Layer (SSL) payment system. This system completely protects the privacy of your personal details, as well as your credit card particulars.

When is my credit/debit card charged?

It will be charged once your order is confirmed.