MRC FAQ:

  1. What is MPH Readers’ Circle (MRC) Membership?

    MPH Readers’s Circle membership is a loyalty programme for customers by MPH Bookstores. With this membership, customers are entitled to exclusive discounts, offers and invitations to sale events and promotions.

  2. What are the benefits of joining MRC membership?

    1. 10% OFF STOREWIDE at MPHOnline.com & any MPH Bookstores outlet in Malaysia
    2. Up to 25% OFF on Monthly Bestsellers (Gotta Have It)
    3. 15% OFF on Birthday Month (valid for first purchase only)
    4. Special invitation to members’ sale and exciting events
    5. Exclusive news and updates

  3. How do I apply for the MPH Readers’ Circle (MRC) membership program?

    You can only apply via MPHOnline.com by filling up the application e-form on the web-store.

  4. Who is eligible to register as a MRC member?

    Anyone aged 13 and above.

  5. How soon can I use my MRC membership?

    You can use your membership immediately upon signing up and receiving your membership number. .

  6. What is the validity of the membership?

    One year

  7. What if I have more than one MRC membership account?

    Since you can only use one account, kindly register using the newest MRC membership account.

  8. Where can I use my MRC membership?

    You can use your membership at both MPHOnline.com and at any MPH Bookstores outlet nationwide.

  9. I forgot to bring my MRC membership card. Can I enjoy the discount?

    Yes, you are required to provide your personal details at the cashier counter upon purchasing your goods to enjoy the member’s discount.

  10. What if I am an existing member with the MRC membership card, do I get to enjoy discounts on MPHOnline?

    Yes, you will have to link your MRC membership card to MPHOnline via the application e-form to enjoy the discounts on the webstore.

  11. Can I share my MRC Membership with someone else?

    Every MRC Membership is personalised to the card holder, so it cannot be shared

  12. What if I am having trouble signing up for my MRC Membership?

    You may call us at 1300-888-MPH(674) between 10am till 10pm or email us at customerservice@mph.com.my.

MPH Readers’ Circle Membership Information:

Usage of MRC Membership

  • MRC Membership has to be firstly signed-up/activated/validated via MPHOnline
  • Discount is only valid upon logging in or verifying as a valid MRC member at MPHOnline or any MPH Bookstores’ outlets.
  • Not valid for purchases of agent-controlled items, IT products, newspapers, magazines, gift vouchers, nett-price, value buys and promotional items.
  • The MRC membership is non-transferable.
  • Employees of MPH Bookstores Sdn Bhd are not eligible to sign up as an MRC member.
  • Unless otherwise stated, the MRC membership cannot be used in conjunction with other memberships, bank cards, on discounted items or during selected promotions.
  • The privileges, terms and conditions may be amended or withdrawn without prior notice at the sole discretion of MPH Bookstores Sdn Bhd.

Renewal of MRC Membership

  • Customers can renew their membership 2 months from the expiry at a fee of RM10 for 1-year at MPHOnline.com. Payment must be made via online.

Discretion

  • Membership is valid at all MPH Bookstores in Malaysia and MPHOnline.com.
  • MPH Bookstores reserves the right to amend the terms and conditions as it deems fit at its absolute discretion and without prior notice.
  • Failure to observe the terms and conditions stated here may result in termination membership.
  • MPH Bookstores also reserves the right to terminate the privileges and withdraw the membership from use at any time without prior notice.

We collect your personal information only with consent; we only collect the minimum amount of personal information that is necessary to fulfill the purpose of your interaction with us; we do not sell it to any third parties and we only use your information as described in the Privacy Statement.

“Personal Information” means any information or an opinion (including information or an opinion part of a database”), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained from the information or opinion. Your name, address, date of birth, email address, mobile number are examples of Personal Information.

  1. Collection of Personal Information

    We will only collect Personal Information from you that we reasonable require for one or more business functions or activities, and will do so in accordance with the Personal Data Protection Act (PDPA).

  2. How we store your Personal Information

    Where we store your Personal Information depends on what interaction you have had with us. However, some areas may include:

    1. Database for processing customer enquiries or feedback
    2. Email or SMS database for marketing communications

We take reasonably steps to protect your Personal Information from loss and unauthorized access. Unfortunately, no data transmission over the internet is guaranteed to be completely secure. Accordingly, although we strive to protect such information, we do note warrant the security of any information you transmit to us or from our online services and you use these services at your own risk.

If a substantial data breach has or may have occurred (for example, your Personal Information was shared with unauthorized persons), we will notify you as soon as possible.

We only keep your Personal Information for as long as it is required for the purpose for which it was collected or as otherwise required by the law. We will take appropriate measures to destroy or permanently de-identify your Personal Information if we no longer need to retain it. These measures may vary depending on the type of information concerned, the way it was collected and how it was stored.

We may use your Personal Information to provide services or products you request (e.g. fulfilling any orders you placed online or send you an email or other electronic means; our e-newsletters or other products or services in which you express an interest); allow you to participate in recreational activities on the website (e.g. participate in our message boards), to organise or carry out promotional activities, games or promotional events; inform you of products, services, promotions, offers and competitions which you may find interesting, respond to any queries you may have; develop more direct relationship with you for the purpose described in this section; develop an online customer profile; understand general customer trends and patterns so we can develop and support existing and ongoing marketing strategies for our products and services; and for security, administrative and legal purposes.

Where you choose to receive mobile services and content via SMS, MMS, Whatsapp and other mobile services, we use this information to delivery such mobile services and content to you, to carry out market research, to track sales data to plan other promotional activities which may be of interest to you.