Terms and Conditions
- MoRewards is an exclusive online loyalty program specifically created for MPHONLINE.COM users. It is an entirely separate program from the MPH Readers’ Circle operated by MPH Bookstores retail outlets. Therefore, MoRewards membership privileges are only applicable for purchases at MPHONLINE.COM only.
- MPH Readers’ Circle membership privileges are NOT applicable at MPHONLINE.COM.
- FREE 1-year membership with online purchases of RM100 or above, excluding delivery charges.
- Renewal of membership is FREE* with a minimum purchase of RM100 and above. Members can renew their membership 2 months before the expiry date.
- You are solely responsible for maintaining the confidentiality of your login name (User ID) and password to any other person. You are not to disclose your password to any other person. You are responsible for the use of your account, whether or not authorized by you.
- You shall immediately notify MPHONLINE.COM if it comes to your knowledge that your password has been compromised or there has been unauthorized use of your account.
- MPHONLINE.COM shall not be liable for any damages or losses of any kind suffered by you as a result of unauthorized use of your login name and password.
Terms and Conditions Birthday Rewards
- Discount is only valid for normal priced books that are in stock. (Stocks available for local delivery within 3-5 working days)
- Offer is valid for purchases made at MPHONLINE.COM only
- Promo code is only valid for 14 days from member's birthday. Any requests for an extension will not be entertained after the expiry of the code.
- The Birthday Email will only be sent to customers who have opted to receive the online newsletter from MPHONLINE.
- Customers do not have wait to receive the Birthday Email to enjoy the promo discount. The Birthday Coupon will be reflected at the shopping cart, if it is still valid.
- Not valid with other on-going promotions, Unavailable titles, Out of Print titles, selected Coming Soon titles and Special Order titles.
- Discount will not be granted if member fails to key in the correct Promo Code upon check-out.
- Not valid for purchases of non-book items.
- Free Delivery is valid with minimum purchase of RM80 when you apply as a MoRewards member.
- Purchases must be made on Full Site version. Purchases made on Mobile Site will not be entitled to the discount.
- MPH reserves the right to amend these Terms and Conditions at any time.
Frequently Asked Questions
- What is a MoRewards?
It is an online loyalty program specially created to reward our loyal customers when they spend at MPHONLINE.COM.
- What is the difference between MoRewards and MRC?
MoRewards membership privileges are specifically for purchases at MPHONLINE.COM while MPH Readers’ Circle is only valid at MPH Bookstores retail outlets.
- What do I get if I join MoRewards?
More rewards, of course! You get to be the first to know about the latest happenings, new book releases and promotions via MoBuzz, enjoy great discounts, revel in exclusive deals, and get treated lavishly on your birthday in addition to luxuriate in special savings each year! More information here.
- Is there a fee to sign up?
No. All you have to do is make a purchase of RM100 and above at MPHONLINE.COM (excluding the delivery charges) and voila! you will get your FREE 1-year membership.
- Is there any expiry on my membership?
Yes. It’s on a yearly basis.
- How do I renew my membership?
It’s totally FREE with purchases of RM100 or above, excluding the delivery charges.
- Can I convert my MRC membership to MoRewards?
No, you will need to start fresh by applying for MoRewards.
- When do I need to key in my UserID & Password?
Whenever you purchase from MPHONLINE.COM, you will need to log in with your UserID and password.
- What should I do if I forgot my UserID and/or password?
No worries! Just click here and we will send you a reset link straight to your email address. Make sure the email address you gave us is active!
- Who can I speak to if I need assistance?
You can contact any of our customer service team who are always happy to help. Please call us at 1-300-888-MPH (674). It would be helpful to have your transaction ID ready if you are making an inquiry about an order you have already placed.
- Are my credit card details secure when I purchase from MPHONLINE.COM?
At MPHONLINE.COM all your transactions are protected by powerful Secure Sockets Layer (SSL) encryption technology. Click here to find out more about credit card security at MPHONLINE.COM.