GST Frequently Asked Questions

What is GST?

Goods and Services Tax (GST) is a consumption tax based on value-added concept. It is a multi-stage tax. The tax itself is not a cost to the intermediaries since they are able to claim back GST incurred on their business inputs. GST is imposed on goods and services at every production and distribution stage in the supply chain including importation of goods and services.


Is GST a new consumption Tax?

No, it is a tax to replace the current Sales and Service Tax (SST).


When will GST be implemented?

GST will be implemented effective from 1 April 2015.


What is the rate of GST?

The GST rate is fixed at 6% of the value of the goods and services.


Is the product price displayed inclusive or exclusive of GST after 1 Apr 2015?

The price displayed on the website is inclusive of GST.


Are all books subject to GST?

No. Under the guidelines by the Royal Malaysian Customs Departments, all books or reading materials are classified as zero-rated GST (0%) items, while selected magazines, stationery, toys and other non-book items will be subjected to 6% GST.


How do we check if a particular items are zero-rated?

You can view the GST remarks from the product description. If the item is reflected as “*Price inclusive of 6% standard rated GST”, it means that the price of that item is inclusive of 6% GST.

nonbook

If the item has a remark “* This product is zero-rated GST. Price payable is exclusive of GST” this means that the price displayed is exclusive of GST.

book


Do we need to pay GST on delivery charges?

Yes, delivery charges for West Malaysia and East Malaysia will be inclusive of GST.

~ West Malaysia ~

Amount of Orders Delivery Rate Duration
Orders of less than RM 50.00 RM 7.42 per shipment. GST accounted is RM0.42 3 - 5 Business Days (if product is in stock)
Orders of more than RM 50.00 FREE (for book items, CDs & gift vouchers only) 3 - 5 Business Days (if product is in stock)
*was revised since Apr 1st, 2015

~ East Malaysia ~

Amount of Orders Delivery Rate Handling fee Duration
Orders of less than RM 100.00 RM 12.72 per shipment. GST accounted is RM0.72 RM 3.18 per book. GST accounted is RM0.18 Within 3-5 days (if product is in stock)
Orders of more than RM 100.00 FREE (for book items, CDs & gift vouchers only) No Cost Within 3-5 days (if product is in stock)
*was revised since Apr 1st, 2015


Is GST accounted for international shipments?

No. GST is only accounted for domestic shipment only. No GST will be charged if customer were to make a shipment to overseas.


How do we check from the shopping cart on GST accounted?

After completing the delivery information in the shopping cart session, you can view the GST summary on the products and delivery charges on the next confirmation page.

Click here to view sample of Shopping Cart.


Is GST chargeable on substitute titles added for my transacted order after 1 Apr 2015?

No. GST is only chargeable on the delivery fees incurred for the replacement or exchanged title(s).


Is GST chargeable on partial delivery charges after 1 Apr 2015?

Yes, subsequent delivery charges are also subjected to 6% GST.


Will I get full amount of refund inclusive of GST for any cancellation of items?

Yes, all items that are cancelled will be refunded in full inclusive of GST.


Will I able to view the GST summary from the Tax Invoice?

Yes, you will be able to view GST summary from Tax invoice issued from MPH Online. Please note the GST is calculated based on the products we fulfilled.

Click here to view sample of Tax Invoice.


As a GST registered person, how do I claim GST for the products purchased for business use?

You can claim GST on behalf of your company by providing your company’s tax registration number and company address in the delivery information when making your purchase online.


For More information about GST, kindly refer to this link
http://gst.customs.gov.my/en/rg/Pages/rg_gen.aspx
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