Delivery Rates & Policy

We wish to inform that our FREE delivery offer has been revised.

DELIVERY WITHIN MALAYSIA

*Terms & Conditions
  1. If product is in stock, delivery is within 3 to 5 business days.
  2. For products not in stock, we will be able to make a special order for you from the supplier of the item you wish to order. While every effort is made to deliver the items to you within the shortest time span, please allow 2 to 6 weeks for delivery subject to stock availability from the supplier. For further enquiries, please email: contact@mph.com.my
  3. For deliveries to East Malaysia, a handling fee will be charged for purchases below RM80 (for MORewards members) and RM120 (for non members).
  4. Please note that delivery charges are based on a single transaction/order. If you opt for partial/separate delivery from a single transaction/order, delivery charges are applicable for each delivery.
  5. In the event that the item(s) or parcel is undelivered and/or unclaimed by the customer from PosLaju and item(s) / parcel is returned to MPH Online, the customer shall have to bear the cost of shipment and handling charges (for East Malaysia) to redeliver the item(s) / parcel.
  6. Free delivery is NOT applicable for items exceeding 20kg.
  7. Business days exclude public holidays and weekends.

 

~ West Malaysia ~

 
MORewards Members
Amount of OrdersDelivery RateDuration
Orders of less than RM 80.00RM 7.42 per shipment. GST accounted is RM0.423 - 5 Business Days (if product is in stock)
Orders of more than RM 80.00FREE*3 - 5 Business Days (if product is in stock)

Non Members
Amount of OrdersDelivery RateDuration
Orders of less than RM 120.00RM 7.42 per shipment. GST accounted is RM0.423 - 5 Business Days (if product is in stock)
Orders of more than RM 120.00FREE*3 - 5 Business Days (if product is in stock)
**was revised since Oct 15th, 2015

 

~ East Malaysia ~
Sabah, Sarawak, Labuan

 
MORewards Members
Amount of OrdersDelivery RateHandling feeDuration
Orders of less than RM 80.00RM 12.72 per shipment. GST accounted is RM0.72RM 3.18 per book. GST accounted is RM0.18Within 3-5 days (if product is in stock)
Orders of more than RM 80.00FREE*No CostWithin 3-5 days (if product is in stock)

Non Members
Amount of OrdersDelivery RateHandling feeDuration
Orders of less than RM 120.00RM 12.72 per shipment. GST accounted is RM0.72RM 3.18 per book. GST accounted is RM0.18Within 3-5 days (if product is in stock)
Orders of more than RM 120.00FREE*No CostWithin 3-5 days (if product is in stock)
**was revised since Oct 15th, 2015
 

 

INTERNATIONAL


*Terms & Conditions
  1. If product is in stock, we will deliver within 2 weeks.
  2. For products not in stock, we will be able to make a special order for you from the supplier of the item you wish to order. While every effort is made to deliver the items to you within the shortest time span, please allow 2 to 6 weeks for delivery subject to stock availability from the supplier. For further enquiries, please email: contact@mph.com.my
  3. For deliveries outside of Malaysia, a shipping and handling fee will be charged according to the country of shipment. Refer to table below.
  4. Please note that delivery charges are based on a single transaction/order. If you opt for partial/separate delivery from a single transaction/order, delivery charges are applicable for each delivery.
  5. In the event that the item(s) or parcel is undelivered and/or unclaimed by the customer from PosLaju (and/or from local Postal Service of recipient's country) and item(s) / parcel is returned to MPH Online, the customer shall have to bear the cost of shipment and handling charges to redeliver the item(s) / parcel. If parcel is returned to MPH Online and refund is requested, refund amount will exclude cost of shipment and handling charges to and fro from MPH Online to recipient's country..
  6. Free delivery is NOT applicable for deliveries outside of Malaysia.
  7. Business days exclude public holidays and weekends.

*Disclaimers
  1. Kindly note that MPH shall not practice Free Domicile shipment (shipper does not bear all charges).
  2. For an international order(s), kindly note that all tax, GST, VAT and/or storage charges (if applicable) at the destination's countries shall be borne by the customer (consignee).
  3. In the event that the item(s) or parcel(s) are held and/or unclaimed at custom and/or destination's countries due customer refused to pay the tax, GST, VAT and/or storage, MPH shall not liable should the courier company proceed to abandon or destroy the orders after certain holding period according to their policy and the order will not be refunded.
  4. MPH (shipper) shall not entertain any request(s) from the customer (consignee) for cancellation or refund the confirmed order(s) should the customer (consignee) is refused to pay the duty and tax incurred at the destination countries.
  5. If the parcel is failed to be delivered to consignee (customer) and if it is returned to us/shipper due to uncollected/undelivered parcel, we will refund the amount paid minus the delivery charges, storage fees (if any) and penalty imposed by courier company for returning parcel to us/shipper.

 

Please note that the shipping charges are based on per transaction per shipment.
If you opt for separate shipments for a single order, shipment charges are applicable accordingly.


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