Return Policy


We will accept returns from customers for purchases sent back and received by us within 7 days of receipt of the shipment on the following conditions:

  • Incorrect or defective item(s) delivered; and
  • The items returned to us is in its original condition.

We will extend a full refund for the price of any item that fulfills the above requirements. We regret that shipping cost for your purchase will only be refunded if the return had been due to an oversight on our part.

IMPORTANT NOTICE: In the event that the item(s) or parcel is undelivered and/or unclaimed by the customer from PosLaju and item(s) / parcel is returned to MPH Online, the customer shall have to bear the cost of shipment and handling charges (for East Malaysia) to redeliver the item(s) / parcel.

You can only send your return item(s) to:


1st Floor
No 13 Jalan Tandang
46050 Petaling Jaya
Selangor Darul Ehsan
Phone: 1300-888-MPH (674) or (603) 7781 1615

Should you have any problems or inquiries regarding our Return Policy, please feel free to drop us a note at We welcome your suggestions.

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